Last updated: June 20, 2022
HealthPulse Technologies Private Limited (“HealthPulse”, “We”, “Our”, “Us”) provides our services to you under “Terms of Service” and this “Privacy Policy”.
Our Privacy Policy ("Privacy Policy") helps explain our data practices, including the data we collect and information we process to provide and improve our Services to you. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy applies to all our Services in all the regions unless specified otherwise.
INFORMATION WE COLLECT
HealthPulse must receive or collect some information to operate, provide, improve, understand, customize, support, and market our Services, including when you install, access, or use our Services.
The types of information we receive and collect depend on how you use our Services. We require certain information to deliver our Services and without this we will not be able to provide our Services to you. Permissions can be managed through your Settings menu on both Android and iOS devices.
Information you Provide
Your Account Information
You must provide your mobile number and Professional information (like Name, Profession, Specialization, Professional and Educational qualifications). If you don’t provide us with this information, you will not be able to create an account to use our Services. You can add other information to your account, such as a profile picture and more information. You may chose to provide your medical registration details, which would be used to verify your professional credentials and your profile will be shown as a verified medical professional on the platform.
Your Connections
You can provide details of your contacts from your phone book to use features that help you work with others on your medical cases. We do not store your contacts details. Through your contacts, we enable you to add to your cases, other providers or staff that you work with. You can also refer the cases to your contacts. Additionally, for purpose of communicating with your contacts, you can invite them to add to your connections on Pulse Connect and/or invite them to join your care groups.
We would explicitly prompt you to provide permissions before you use any such capabilities. You can enable or disable access to this information at any time, through Your Device settings.
Media and Files
You can chose to upload records like Documents or Files, Media (Images, Videos, Voice) or other kind of records to create medical cases. These records are securely stored on our servers and also on your local device. This is needed so that you can create cases, access these for yourself and share with others as and when required as part of your usage. We would be running intelligent analysis on these contents so that we can help improve our Service and provide intelligent offerings for diagnosis, decision support, workflows and more.
We would explicitly prompt you to provide permissions before you use any such capabilities. You can enable or disable access to this information at any time, through Your Device settings.
Messages
HealthPulse provides you cloud based care collaboration services. We shore your messages content (Text and Media) in cloud servers so that you can access your data from any of your device anytime and easily collaborate with others.
Information automatically collected
Usage information and logs
We collect information about your activity on our Services, like service-related diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, how you interact with others using our Services, and the time, frequency, and duration of your activities and interactions), log files, and diagnostic, crash, website, and performance logs and reports. This also includes information about when you registered to use our Services; the features you use like our case organization, messaging, groups, collaboration capabilities, and your activities on cases.
Device and connection information
We collect device and connection-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, battery level, signal strength, app version, browser information, mobile network, connection information (including phone number, mobile operator or ISP), language and time zone, IP address.
HOW WE USE INFORMATION
Our Services
We use information we have to operate and provide our Services, including providing customer support; improving, fixing, and customizing our Services. We also use information we have to understand how people use our Services; evaluate and improve our Services; research, develop, and test new services and features; and conduct troubleshooting activities. We also use your information to respond to you when you contact us.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us by visiting this page on our website: https://healthpulse.tech/contact
Copyright © 2022 HealthPulse Technologies Private Limited - All Rights Reserved.
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